Frequently Asked Questions

You've got questions, we've got answers

Getting Started

If you are one of those who like to discover new products and try them out before buying, then Samplico is just for you! Samplico was founded to give you a chance to try the products of the world's leading brands before you purchase them! Samplico is a brand affiliate of Denebunu, which is a community of 2.5 million members and established in Turkey, 2016. Since 2016, we distributed 6 million samples from 300 brands! Samplico is now in the UK!

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When you are signing up to Samplico.com, we ask you to fill in a detailed questionnaire to get to know you. Once we know you well, then we start matching you with brands and their products that fit your profile. You will receive an email from us if you are eligible to get the box of that month! All you have to do is; try, enjoy and review!

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Whether your profile and the products are a perfect match is determined by the brands' when they set their target audience of their products. As Samplico, our mission is to deliver the products to their target audience.

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NO! Our platform is completely free and we do not charge for anything neither for the membership nor the product trial.

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Anyone older than age 18, can become a member of Samplico.

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You can join our community wherever you are in the world. However, currently, Samplico only operates in the UK and Turkey. If you live abroad, you can still sign up for Samplico, and read the product reviews of Samplico community before you make a purchase decision!

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Membership

You can edit and change all your information by clicking "Membership Info" section under "Profile Survey", except your email address. Please keep in mind that we can only offer a change to change information once because it is more important than anything else that our relationship with each other is based on trust.

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After you log in to your account, you can change your password from "Membership Information" section on "Update My Profile" page.

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When you answer all the questions in your profile, you should see a highlighted tick a (âś“) in white and blue next to the category name (i.e. About You, Your Household, etc.). If you can't see the tick, then we suggest you to review your profile and check if anything is missing.

Sometimes unanswered Bonus Questions assigned to your profile might result in incomplete profiles. Don't forget to answer your Bonus Questions. Bonus Questions may not be available to all members, since they are assigned to individuals by brands, according to their target audience preferences. If there is no Bonus Question assigned to your profile, then this will not affect your profile completion rate.

If your profile still hasn’t reached 100% even though you have checked all of the above please contact us about your issue via contact@samplico.com

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It is not possible to have more than one account per person as stated under our Terms & Conditions. If duplicate accounts are detected, then the assigned boxes of those members will be cancelled by the system.

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Below you can see the steps to close your account:

"Update My Profile / Membership Information / Close My Account"

But we think Samplico will not be the same without you and we'd rather see you stay and share your valuable feedback with us, then see you leave.

One last note, we would like to remind you that if you decide to close your account, you cannot reactivate your account. In that case, you need to Sign Up again.

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Phone number verification codes prove us that the account is unique. It helps us confirm that every box we deliver reaches the right person.
While verifying your phone number; the system will send you a verification code via SMS to confirm that the phone number is yours. Then, you need to enter this verification code in the corresponding box to get the confirmation. This verification step is mandatory during the shipment process and we kindly ask you not to skip this step so that we can reach you.

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Let’s solve the issue together!
1. Could you have entered your phone number incorrectly? We first suggest you check your phone number again. If you have already checked, please request a new code from the verification screen. Hopefully, your problem has already solved! But if not, please try the other methods below.
2. Your mobile service provider may be blocking short-coded SMS that Samplico uses to contact you. You may contact your mobile service provider to confirm that short-coded SMSs are enabled in your mobile account.
3. The phone number you used while signing up may be verified by a different account and already registered in the system. Since you can only have one account, re-sending code will not be provided at this point. If you still have not received a confirmation SMS after checking all three situations or you have encountered different problems, please share your phone number with us via contact@samplico.com and we will help you as soon as possible to make sure that your account was set up correctly.

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Products

If your profile reaches 100% completion rate and there is no bonus question left or you have already answered it, then don’t worry! Once your profile is eligible to get the free box, we will send an email to your registered email address at Samplico to inform you that we will save your free box for a limited time.

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You need to give consent by checking "I want to be informed about Samplico". By giving this consent you will allow us to send an email to your registered email address to inform you that there is a free box matching your profile and you are eligible to get the box. The only thing you need to do is to visit the "Free Box" section at samplico.com and claim the box within your limited time.
You can also follow our Instagram account to be notified of all boxes instantly!

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Our monthly free boxes are offered to our members depending on the target audiences communicated by the brands we cooperate with and the number of products they want to sample. As the brands and target groups of the boxes change every month; we cannot predict which filters will be applied every month. That's why we can't guarantee a sample box every month.

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Although there are mostly sample size products on Samplico, we also offer original size or travel size products that you can experience for a longer time.

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We offer our free boxes every month to our members when their profile information meets with the target audience criteria's of the brands that we cooperate with. Therefore, the more we know about you, then the higher chance of getting the free box. Not just your interests; but also age, gender, shopping habits, in short, each question we ask, builds your profile. It is important to understand that Samplico is only an intermediary between the brand and the target audience the brand wants to reach.

Please note that if you have any blank questions about the products you've already tried, we suggest that you answer them as well. Completing your product reviews will improve your chances of receiving new products.

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The products we offer to the unique profiles can vary according to the filters that the brands apply to determine the target audience of the products that month. In addition to general filters such as age, gender, interests; there are more detailed targeting questions like shopping and consumption habits, assigned by the brands. Although Samplico cannot interfere with the target groups of brands; we are responsible for delivering the products to the right target audience.

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Our monthly free boxes are offered depending on the target audiences of the brands we cooperate with and the number of products they offer for that month. As the brands and target groups of the boxes change every month; we cannot predict which filters will be applied every month. That's why we can't guarantee a box trial every month.

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Reviews

It is very important for us and also for our brand partners to learn more about your experience in order to continue improving your experience and see the benefit of sampling new products.

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You can submit and manage your reviews under "My Reviews" section. You can also view your review once it is approved and published.

Please keep in mind that your product questions will appear only after your box is delivered.

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Of course not! Honesty is the most important thing for us. We love to hear every aspect of your experience. As long as you fill your product reviews with your own opinions, any rating will be appreciated.

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Product reviews should be completed before the deadline which varies between 15 to 30 days depending on the products you are trying. You can track how much time left to complete the reviews under "My Product Reviews" page.

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Delivery

You must enter your correct recipient information, postcode and share your mobile so that we can provide information during the shipment process and deliver the assigned "Samplico" box to you without any issues.

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Please share your enquiries with us via contact@samplico.com and we will be working to solve your problem as soon as possible.

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As required by our Delivery Policy; Samplico Free Box orders will be delivered to the delivery address within 7-10 business days (except Saturday, Sunday and public holidays). After you claim your box, you will see the shipment date of your box on the next screen. Our deliveries will be carried out by Yodel. If there is no one at the address, courier will attempt to deliver your box on the next working day. Undelivered Samplico Free Box orders after the second delivery attempt will be returned and no re-delivery will be made for these returned orders. After you claim a Samplico Free Box, cancellation and return cannot be made.

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You can track the delivery status of your box by clicking “Details” tab on “Order History” page.

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After you place your order, unfortunately it is not possible to change the delivery address for that order. You need to make the address changes on “Address Book” page before completing your order.

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Cancellation and return cannot be made for Samplico Free Boxes.

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Shipping costs are fully covered by Samplico.

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If there is no one at the address, carrier will attempt to deliver your box the next working day. Undelivered Samplico Free Box orders after the second delivery attempt will be returned and no re-delivery will be made for these returned orders.

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When your order arrives, we recommend that you check your Samplico box while the courier is with you and ask the courier for a record if the products are missing or incorrect. If you are not present at the address during the delivery and later discover that there is an issue with your box, you can contact us via contact@samplico.com

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Reference code is a special code that we have created for your Samplico box when you claim a box. You can access your reference code from the “Congratulations” screen which appears after claiming a box and from “Order History” tab. You can contact us with this reference code for everything related to your Samplico box.

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All of our free boxes are delivered by Yodel.

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Now, it is time to try and enjoy your products! After you try them, we are looking forward to hear your reviews!

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