Terms of Use

Samplico.com Terms and Conditions of Service


The Terms

These Terms and Conditions of Service and Use (“Terms”) tell you the rules for using our website at www.samplico.com/terms-of-use (“Website”), including the permitted uses and prohibited uses.

If you decide to become a Samplico member, these Terms will also apply to your interactions with us and tell you how we will provide our services to you and how you can terminate your membership with us.

These Terms are divided into the following sections:

  • Use of our Website
  • Terms specifically for Samplico Members or Prospective Members
  • General Terms

Who We Are

This Website is operated by Denebunu Limited trading as ”Samplico” (referred to as “Samplico”, “we”, “us” or “our” in these terms). Our registered address is 4th Floor Imperial House, 8 Kean Street, London, England, WC2B 4AS and our company number is 13265299.

When we refer to “you” or “your”, we mean the person accessing or using the Website or its content.

Your Acceptance of these Terms

By using our Website and by registering as a member, you confirm that you accept these Terms and that you agree to comply with them and confirm that you have read and understood our Privacy Policy. If you do not agree to these Terms, you must stop using our Website immediately.

The content on our Website is provided for general information only. It is not intended to amount to advice on which you should rely.

Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up to date.


You agree to fully indemnify, defend and hold us, and our officers, directors, employees, agents, affiliates and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the terms by you or any other liabilities arising out of your use of our website, your samplico membership, or the use by any other person accessing the website or your membership using your internet connection.

Changes to these Terms

We may amend these Terms from time to time. Every time you wish to use our Website, it is your responsibility to check these Terms to ensure you understand the terms and conditions that apply at that time.

We reserve the right to vary these Terms from time to time. Our updated Terms will be displayed on the Website and by continuing to use and access the Website following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.


Using the Website

You agree that you are solely responsible for all costs and expenses you may incur in relation to your use of the Website.

We make no promise that the Website is appropriate or available for use in locations outside of the UK. If you choose to access the Website from locations outside the UK, you acknowledge you do so at your own initiative and are responsible for compliance with local laws where they apply.

We try to make the Website as accessible as possible. If you have any difficulties using the Website, please contact us using the contact details at the bottom of this page.

Our Rights

We may transfer our rights and obligations under these Terms to another organisation. We will always inform you if this happens and we will ensure that the transfer will not affect your rights under the contract.

We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Website for business and operational reasons.

Your Personal Data and Links to other Policies

The privacy and protection of your personal data is important to us and we take it very seriously. We will keep it secure and we will fully comply with all applicable privacy regulations and consumer legislation.

If you would like further information on how we may collect or use your personal data, please see our Privacy Policy. Please see our Cookies Policy to learn more about the cookies we use, their nature, purpose and related usage of your personal data on our Website.

Third Party Sites

Where our Website contains links to other websites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the content of those sites or resources. Your use of a third party site may be governed by the terms and conditions of that third-party site and is at your own risk.

User-generated Content

This Website may include information and materials uploaded by other users of the Website, for example to bulletin boards, chat rooms or other communication services available on the Website. This information and these materials have not been verified or approved by us.

We are not obliged to monitor or moderate any text, images, video, audio or other multimedia content, information or material submitted to these sections of our Website. The views expressed by other users on our Website do not represent our views or values. We may remove or edit any Submission to any of our Interactive Services whether they are moderated or not.

If you wish to complain about content uploaded by other users, please contact us as per the details at the bottom of these Terms.

How you may use Material on our Website

We or in some cases, our parent company, Denebunu Limited, with commercial trade number, 13265299, and its office at 4th Floor Imperial House, 8 Kean Street, London, England, WC2B 4AS are the owner or the licensee of all intellectual property rights in our Website, and in the material published on it. Those works are protected by applicable laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our Website for your personal use and you may draw the attention of others to content posted on our Website.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our Website must always be acknowledged.

You must not use any part of the content on our Website for commercial purposes without obtaining a license to do so from us or our licensors.

If you print off, copy or download any part of our Website in breach of these Terms of use, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Uploading Content to our Website

Whenever you make use of a feature that allows you to upload content to our Website, or to make contact with other users of our Website, you must comply with the content standards set out in the Acceptable Usage of our Website section below.

You warrant that any such contribution to the Website complies with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Other than any personal information which will be dealt with in accordance with our Privacy Policy, any content you upload to our Website will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you hereby agree to grant us and other users of our Website a royalty-free, perpetual, unlimited, irrevocable, non-exclusive, transferable license to use, reproduce, modify, edit, translate, distribute, perform, display and store that content and to distribute and make it available to third parties.

We have the right to remove any posting you make on our Website if, in our opinion, your post does not comply with the content standards set out in these Terms.

Acceptable Usage of our Website

You may use our Website only for lawful purposes.

You may not use our Website:

  • In any way that breaches any applicable law or regulation.
  • In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
  • For the purpose of harming or attempting to harm minors in any way.
  • To bully, insult, intimidate or humiliate any person.
  • To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards set out below.
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree not to access without authority, interfere with, damage or disrupt:

  • any part of our Website;
  • any equipment or network on which our Website is stored;
  • any software used in the provision of our Website; or
  • any equipment or network or software owned or used by any third party.

You must further comply with the following content standards in relation to any and all material which you contribute to our Website (“Contribution”), and to any interactive services associated with it.

A Contribution must:

  • Be accurate (where it states facts).
  • Be genuinely held (where it states opinions).
  • Be your own original work and be lawfully submitted.
  • Comply with all applicable laws and regulations.

A Contribution must not:

  • Be defamatory of any person.
  • Be obscene, offensive, hateful or inflammatory.
  • Bully, insult, intimidate or humiliate.
  • Promote sexually explicit material.
  • Include child sexual abuse material.
  • Promote violence.
  • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
  • Infringe any copyright, database right or trade mark of any other person.
  • Be likely to deceive any person.
  • Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
  • Promote any illegal activity.
  • Be in contempt of court.
  • Be threatening, abusive or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person.
  • Impersonate any person or misrepresent your identity or affiliation with any person.
  • Give the impression that the Contribution emanates from us, if this is not the case.
  • Advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse.
  • Contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism.
  • Contain any advertising or promote any services or web links to other third party sites.

Notwithstanding anything else contained in the Terms, a breach of this section of the Terms, or otherwise, may result in our taking all or any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use our Website.
  • Immediate, temporary or permanent removal of any Contribution uploaded by you to our Website.
  • Issue of a warning to you.
  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
  • Further legal action against you.
  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law.


We do not guarantee that our Website will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our Website. You should use your own virus protection software.

You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website.


Becoming a Samplico Member

You become a Samplico member when you create a membership profile on our Website.

Becoming a member is always voluntary. If you do not agree to these Terms, please do not choose to become a Samplico member.

To become a Samplico member on our Website, you must be 18 years old. Those under the age of 18 cannot become a Samplico member.

In order to become a member, you must fill in the information requested completely and accurately. You may choose to use your social media profile in order to do this, at your discretion (it is not mandatory to do so). If you choose to use such third party services for this purpose, you are giving us your explicit consent to access, use and save the information and content you have provided to that third party service platform to the extent permitted by such third party. Please see our Privacy Policy for further information on how we collect and process your personal information.

Samplico invites its members to answer surveys on the products they have sampled. The purpose of these surveys is to collect your opinions about the products of consumer brands (our brand partners) or about your habits as a consumer. Your opinion will have a direct impact on companies and their products, including on how they market, distribute or advertise new products and services to consumers like you. We provide your responses to our surveys on to our brand partners in anonymised and aggregated form.

When you sign up as a member, we ask for personal information such as your name, address, gender, date of birth, employment status and preferences to better match you with the appropriate sample products that we may be able to offer to send to you. This information is also used for the purpose of contract fulfilment so that we may send your product(s) to the appropriate recipient address.

Your profile data is stored securely by Samplico to allow us to suggest sample products that match your criteria or interests. In some cases, for example, our brand partners require feedback from people in a certain income bracket or those who have children. Please be assured that this information is securely kept and is strictly confidential.

The more information you provide, the greater your chances of Samplico suggesting sample products to send to you.s

Your commitment to us

You warrant and accept that the personal and other information you provide while signing up as a member is accurate and complies with these Terms and all applicable laws and regulations. In the event that you create a membership by using information belonging to others or information that is false, we may at our discretion suspend, restrict or stop your access to the Website and cancel your existing membership immediately without notice.

You agree to use the services offered by us for your own benefit only, for non-commercial purposes and in accordance with these Terms. You represent and confirm that you are 18 years of age or older or can otherwise validly enter into a contract.

Membership is limited to one per individual. Multiple individual registrations of the same person by any means are prohibited. If we determine that you have created or attempted to create more than one membership profile, for example by using different names for registration purposes, we may at our discretion suspend, restrict or stop your access to the Website and cancel your existing membership immediately without notice. For this purpose we utilise email and/or SMS verification, in accordance with our Privacy Policy.

Registration and Password Security

Use of the Website may require registration, particularly in order to access restricted areas of the Website. We are not obliged to permit anyone to register with the Website and we may refuse, terminate or suspend registration to anyone at any time.

You are responsible for making sure that your password and any other account details are kept secure and confidential. If we have reason to believe there is likely to be a breach of security or misuse of the Website through your account or use of your password, we may notify you and require you to change your password, or we may suspend or terminate your account.

Any personal information you provide to us as part of the registration process will be processed in accordance with our Privacy Policy.

Your Membership

If you choose to become a Samplico member, you will have the opportunity to be sent promotional samples of certain products and services of our brand partners for your personal and non-commercial use and evaluation, free of charge. Notwithstanding the foregoing certain boxes of/and products offered will be for sale which you may purchase within the scope of the Samplico Exclusive service.

We may offer you available products suitable for your member profile that you will update when you become a member and/or throughout the duration of your membership. The products and services offered by us are suggested to you in line with your usage habits, likes, needs and suggestions, and care is taken to create more likes and acceptable products and services by customising them in line with feedback that you provide after receiving a product from us.

The number of sample products provided to us by our brand partners is not unlimited. Sample products provided for distribution to our members are limited to certain periods and numbers. Therefore, we do not guarantee that any sample product will be available or sent to you. The availability of sample products depends on the requirements of individual promotional campaigns, the target audience set by the brand partners, the availability of the sample product and our discretion.

You agree and undertake that you will not use the sample products sent to you for commercial purposes, or share them with third parties

Becoming a member does not guarantee you the right to benefit from the services we offer.

We reserve the right to suspend, restrict or stop your access to the Website and cancel your existing membership immediately without notice for any reason and without any liability.

We are not responsible for the quality and other features of the sample products sent to you. All responsibility in this regard belongs to our brand partners that provide the products. It is your responsibility to ensure you do not order or use products that could cause you harm of any kind, including but not limited to adverse reactions, irritation, illness, injury or death, due to allergies or any condition you may have. Before using the sample product, it is your responsibility to read all descriptions and instructions, if any, on or shipped with the sample product and the product content. If you are in any doubt, please refrain from using the products.

You expressly agree your membership and the use of the Website is at your own risk. All sample products are provided by us on a strictly “as is”, “as available” and “if available” basis. We do not give any opinion, declaration, guarantee or commitment regarding any product sample or service that we provide. Third parties who supply the sample products may require you to comply with their additional terms, conditions, contracts and/or rules regarding the use of the products. It is your responsibility to ensure that you comply with these terms, conditions and rules.

We have no control over any sample products or services that will be sent to you through our Website or otherwise. For this reason, we do not accept any responsibility for the quality, number, size, suitability, content, properties, safety or compliance of these products and services, and the authenticity and accuracy of the information provided on or with the sample products.

Your Product Feedback and Your Preferences

After receiving your sample product, you will be asked to provide feedback in relation to the product(s) you have been sent. This is an integral part of our service and enables us to function and provide our members with products free of charge. We share your reviews on our platform and those of third party partners so that other consumers may read about your experience with a product.

Therefore, you agree that if you do not provide such feedback, your right to sample other products will be restricted, and your subscription may be suspended or cancelled.

It is of great importance that you fill in the product feedback form with your honest and truthful opinions about the product(s) within the time period that will be notified to you.

We have the right to create statistical reports with the information and comments shared by its members and to report to the relevant product brand partners and to use it in advertising and/or marketing. In this case all personal data will be sent in anonymised of aggregated form to the third party.

When you write a review, other users of our website and the website of our chosen third party partners may be able to see your name, last name, your location, your photo, and other information you may have chosen to connect with your public profile. Please bear in mind that this could reveal your identity in public. We therefore recommend that you exercise care in deciding which information to make available when posting your feedback, and be aware that depending on the level of information provided, you may or may not be anonymous.

By managing the personal settings of your account with us, you can choose to share certain personal information with the feedback that you provide in relation to a product. This is entirely at your discretion and your preferences can be amended by you at any time.

For further information on how we collect and process your personal data, please see our Privacy Policy.


You are responsible for filling in your delivery details accurately and sharing your e-mail and mobile phone number so that we can provide you with a smooth delivery of your order.

In order for the delivery to be fulfilled, we will share the required information you have provided with our distribution and/or shipping partners.

For further information on how we collect and process your personal data, please see our Privacy Policy.

We accept no responsibility for delivery problems that may arise from your provision of incorrect and/or incomplete delivery information. Once the order has been created, it will not be possible to change the address for the relevant order. After an order has been placed, cancellation cannot be provided.

Orders are shipped on business days (being Mondays to Fridays inclusive, excluding public holidays). Your order will be delivered and fulfilled by a third party courier. In the event that you are not at the delivery address at the time of delivery, the courier may leave a notification to this effect. In this case, you may have to collect your order from a specified location within a certain timeframe. Where your order is not received, a new order will not automatically be created. If you would like to reorder that sample box and it is still available, you may do so.

Your sample box will be delivered to you within 7-10 business days from the date of your order. Delivery times are estimates only and time is not of the essence.

Delivery is also subject to the rules of the relevant delivery company. If you would like more information, please contact us.

Membership Duration and Termination

Your membership will remain in effect unless terminated by us or you.

Membership is strictly voluntary. Both you and we may discontinue your participation at any time for any reason, or indeed no reason. You have the right to terminate your membership at any time. You can do this by using the “Cancel my membership” tab in the “Personal Information” section of your account.

We reserve the right to suspend and/or terminate your membership, including your right to access the Website and the services it offers, at any time and without giving any reason.

In the event that your membership is terminated for any reason, you must immediately stop using our Website and the services offered.

In exchange for the opportunity to utilise our services, you commit and warrant that you will strictly abide by these Terms, including to safeguard the confidentiality of our brand partners’ ideas, concepts, and products, including after your membership is terminated by any party for any reason.


Our Responsibility for Loss or Damage Suffered by You

  • Nothing in these terms shall be construed as an attempt to exclude our liability for death or personal injury by negligence, fraud or fraudulent misrepresentation or any other liability which cannot by be excluded by law.
  • In the event that you make a claim against us for whatever reason, our liability (if any) for any loss or damage suffered by you shall not exceed £1000 (one thousand pounds).
  • We exclude all implied conditions, warranties, representations or other terms that may apply to our website or any content on it, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose and non-infringement. We make no warranty with regard to any products, services or rewards obtained through your membership or use of this website, or that your participation will meet your requirements or expectations.
  • We shall not be liable or responsible for any guarantees, warranties, and representations, if any, offered by any third parties including our brand partners, suppliers of services, or manufacturers of products and/or merchandise.
  • We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
    • Use of, or inability to use, our website; or
    • Use of or reliance on any content displayed on our website.
  • In particular, we will not be liable for:
    • Loss of profits, sales, business, or revenue;
    • Business interruption;
    • Loss of anticipated savings;
    • Loss of business opportunity, goodwill or reputation;
    • Losses that were not foreseeable to you and us when these terms were formed;
    • Losses that were not caused by any breach on our part; and/or
    • Any special or indirect or consequential loss or damage.

Events Beyond our Control

We are not liable to you if we fail to comply with these Terms because of circumstances beyond our reasonable control, including but not limited to, strikes, lock-outs, or other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident, or epidemics or pandemics.


If any part of these Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Terms and shall not affect the validity and enforceability of any of the remaining provisions of the Terms.


No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision of these Terms.

Applicable Laws and Governing Jurisdiction

These Terms, their subject matter and their formation, are governed by and construed in accordance with the laws of England and Wales. You agree that the courts of London, England will have exclusive jurisdiction.

How to Contact us

You can contact us by post, email or telephone if you have any questions about these Terms or just want to get in touch.

Our contact details are shown below:

Our contact details
Address: 4th Floor Imperial House, 8 Kean Street, London, England, WC2B 4AS
Email address: contact@samplico.com