Phone number verification code wasn’t sent to my phone. What should I do?
Let’s solve the issue together!
1. Could you have entered your phone number incorrectly? We first suggest you check your phone number again. If you have already checked, please request a new code from the verification screen. Hopefully, your problem has already solved! But if not, please try the other methods below.
2. Your mobile service provider may be blocking short-coded SMS that Samplico uses to contact you. You may contact your mobile service provider to confirm that short-coded SMSs are enabled in your mobile account.
3. The phone number you used while signing up may be verified by a different account and already registered in the system. Since you can only have one account, re-sending code will not be provided at this point. If you still have not received a confirmation SMS after checking all three situations or you have encountered different problems, please share your phone number with us via contact@samplico.com and we will help you as soon as possible to make sure that your account was set up correctly.